At House of Moore Burlington, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights as a customer.
1. Who We Are
House of Moore Burlington ("we", "our", or "us") operates the website houseofmooreburlington.ca and our Burlington, ON showroom. We are responsible for the personal information we collect and hold about you. If you have any questions about this Privacy Policy, contact us at: House of Moore Burlington 777 Guelph Line, Burlington, ON L7R 3Y3 info@houseofmooreburlington.ca
2. Information We Collect
We collect personal information that you provide directly to us, including: • Contact information (name, email address, phone number, delivery address) • Account credentials (email and encrypted password) • Order and purchase history • Payment information (processed securely by our payment provider — we do not store full card numbers) • Communications you send us (inquiries, warranty claims, return requests) We also collect certain information automatically when you visit our Site: • Device and browser type • IP address and general location • Pages visited, time on site, and referring URLs • Cookies and similar tracking technologies
3. How We Use Your Information
We use the personal information we collect to: • Process and fulfill your orders and arrange delivery • Manage your account and wishlist • Send order confirmations, shipping updates, and receipts • Respond to your inquiries and provide customer support • Process returns, exchanges, and warranty claims • Send promotional emails if you have opted in (you may unsubscribe at any time) • Improve our website and product offerings • Comply with legal obligations
4. Legal Basis for Processing
We process your personal information on the following legal grounds: • Contract: to fulfill orders you place with us • Legitimate interests: to operate and improve our business, prevent fraud, and ensure security • Consent: for marketing emails and non-essential cookies (you may withdraw consent at any time) • Legal obligation: where required by applicable law
5. Cookies
Our Site uses cookies and similar technologies to provide core functionality (such as your shopping cart and account session), remember your preferences, and analyse how visitors use the Site. You can control cookies through your browser settings. Disabling certain cookies may limit the functionality of our Site.
6. Sharing Your Information
We do not sell your personal information. We share it only as necessary to operate our business: • Payment processors: to securely handle transactions • Delivery and logistics partners: to arrange delivery of your order • IT and hosting providers: to operate and maintain our website • Analytics providers: to understand how our Site is used (data is aggregated or pseudonymised where possible) • Legal and regulatory authorities: where required by law All third-party service providers are contractually required to handle your information securely and only for the purposes we specify.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, including: • Order and transaction records: 7 years (to comply with Canadian tax law) • Account information: until you delete your account or request erasure • Marketing preferences: until you unsubscribe or withdraw consent When personal information is no longer required, we securely delete or anonymise it.
8. Your Rights
Under applicable Canadian privacy law (PIPEDA and Ontario privacy legislation), you have the right to: • Access the personal information we hold about you • Correct inaccurate or incomplete information • Withdraw consent for marketing communications at any time • Request deletion of your personal information (subject to legal retention obligations) • Lodge a complaint with the Office of the Privacy Commissioner of Canada To exercise any of these rights, contact us at info@houseofmooreburlington.ca.
9. Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These include encrypted data transmission (HTTPS), access controls, and secure password storage. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
11. Links to Other Sites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this Policy periodically. Continued use of our Site after changes are posted constitutes acceptance of the revised Policy.
13. Contact Us
For questions, access requests, or concerns about this Privacy Policy: House of Moore Burlington 777 Guelph Line, Burlington, ON L7R 3Y3 info@houseofmooreburlington.ca
Questions? Email us at info@houseofmooreburlington.ca
Also see our Terms of Service