House of Moore Burlington is committed to providing an accessible experience for all customers, including people with disabilities. We strive to meet the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its Integrated Accessibility Standards Regulation (IASR), Ontario Regulation 191/11.
1. Our Commitment
House of Moore Burlington is dedicated to treating all people with dignity and respect, and to providing goods and services in a way that respects the independence, dignity, integration, and equality of opportunity of people with disabilities. We are committed to removing and preventing barriers to accessibility and to meeting our requirements under the AODA and the Ontario Human Rights Code.
2. Accessible Customer Service
In accordance with Ontario Regulation 429/07 (Accessibility Standards for Customer Service), we have established policies and practices to ensure that we provide our goods and services in an accessible way. Specifically:
- We communicate with people with disabilities in ways that take into account their disability.
- We welcome people with disabilities who are accompanied by a support person.
- We welcome people with disabilities who are accompanied by a service animal in areas of our premises that are open to the public.
- We provide notice when facilities or services used by people with disabilities are temporarily disrupted.
- We offer training to all staff, volunteers, and others who deal with the public on accessible customer service.
3. Multi-Year Accessibility Plan (2024–2029)
Our multi-year accessibility plan outlines the steps we are taking to prevent and remove barriers and to meet our requirements under the AODA. This plan is reviewed and updated at least once every five years.
Information and Communications
- We are working to make our website conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as required by January 1, 2021 for our organization size.
- We provide accessible formats and communication supports upon request.
- We ensure that feedback processes are accessible to people with disabilities.
- New and significantly refreshed website content is reviewed for accessibility compliance on an ongoing basis.
Employment
- We notify employees and the public about the availability of accommodation for applicants with disabilities in our recruitment process.
- We develop individual accommodation plans and return-to-work processes for employees with disabilities.
- We provide accessible formats and communication supports for employees upon request.
Design of Public Spaces
- When constructing or undertaking major modifications to our showroom, we will meet the Accessibility Standards for the Design of Public Spaces (Ontario Regulation 413/12).
- We maintain accessible features of our showroom and address disruptions in a timely manner.
4. Website Accessibility
We are committed to ensuring our website is accessible to people with disabilities. We aim to meet WCAG 2.1 Level AA standards, which includes providing text alternatives for non-text content, captions for video, sufficient colour contrast, keyboard navigability, and content that works with assistive technologies such as screen readers. If you encounter any barriers on our website, please contact us using the information below and we will work to address the issue promptly.
5. Feedback and Accessibility Requests
We welcome feedback on how we provide accessible customer service and goods. Feedback helps us identify barriers and improve our practices. You may provide feedback or request accessible formats by:
House of Moore Burlington
777 Guelph Line, Burlington, ON L7R 3Y3
Email: hello@houseofmoore.ca
Phone: 9052201359
We will acknowledge receipt of feedback within two business days and respond within ten business days. Upon request, we will provide our response in an accessible format.
6. Training
All employees, volunteers, and third parties acting on our behalf who interact with the public or who participate in developing our policies, practices, and procedures are trained on the requirements of the AODA Integrated Accessibility Standards and the Ontario Human Rights Code as it relates to people with disabilities. Training records are maintained and new employees receive training as part of their onboarding.
7. Related Documents
- Accessible Customer Service Policy (available upon request)
- Individual Accommodation Plan Template (available upon request)
- Ontario Government — Accessibility for Ontarians with Disabilities Act: ontario.ca/laws/statute/05a11
Questions about accessibility? Contact us at hello@houseofmoore.ca